Support
Postpartum Recovery Tracker — help and contact
If you believe you may be experiencing a medical emergency, contact your local emergency services immediately. This app and this support page are not a medical service and cannot help with urgent symptoms.
Contact us
Email hezarfentech@gmail.com. We usually reply within two business days. Please include your device model and iOS version, and describe what you expected to happen.
Please do not send urgent medical information by email.
Common questions
Do I need an account?
No. You can complete onboarding and use the app without signing in. Adding an email address links your data to an account so it can be restored after reinstalling the app or changing devices.
How do I restore a purchase?
Open Profile, tap Restore purchases, and sign in with the Apple Account used for the original purchase.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they are cancelled in your Apple Account settings: open the Settings app, tap your name, then Subscriptions. Deleting the app does not cancel a subscription.
How do I export or delete my data?
Profile → Reports copies your entries to the clipboard in a readable format. Profile → Delete account permanently removes your local data, your cloud records, and the account itself. Deletion cannot be undone.
My reminder did not arrive
Check that notifications are allowed for Postpartum in iOS Settings, and that the daily reminder is switched on in Profile. Low Power Mode and Focus modes can delay or suppress notifications.
Reporting a safety or content concern
Email us with the screen and the wording you saw. Safety guidance in the app is deliberately conservative and never tells you to wait before seeking care; if you saw something that reads otherwise, we want to know.